Privacy Policy

1. Introduction

TAC Equipment ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with the General Data Protection Regulation (GDPR) and the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request quotes
• Subscribe to newsletters or marketing communications
• Make inquiries about equipment or services
• Interact with our website

2.1 Personal Data

The personal information we may collect includes:

• Name and contact information (email address, phone number)
• Company details (company name, VAT number, address)
• Equipment preferences and requirements
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

3. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal information for specific purposes
• Contract: Processing is necessary to fulfill a contract with you or take steps at your request before entering into a contract
• Legal Obligation: Processing is necessary to comply with legal obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process quote requests and facilitate equipment rentals
• Send marketing communications (only with your consent)
• Improve our website and services
• Comply with legal obligations and protect our rights
• Analyze usage patterns and optimize user experience
• Maintain records for business and legal purposes

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact form submissions: 3 years from submission date
• Marketing communications consent: Until you withdraw consent
• Business records: As required by South African law (typically 5-7 years)
• Website analytics: 26 months

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (e.g., email service providers, hosting services)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are required to maintain the confidentiality and security of your personal information and are prohibited from using it for any purpose other than providing services to us.

7. Your Rights (GDPR & POPIA)

Under GDPR and POPIA, you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request copies of your personal data that we hold.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete information.

7.3 Right to Erasure

You have the right to request deletion of your personal data under certain circumstances.

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data under certain conditions.

7.5 Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you.

7.6 Right to Object

You have the right to object to our processing of your personal data under certain circumstances.

7.7 Right to Withdraw Consent

Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before the withdrawal.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Secure backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions by relevant authorities
• Other legally approved mechanisms

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.

14. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us:

15. Supervisory Authority

If you are located in the European Economic Area, you have the right to lodge a complaint with a data protection supervisory authority. If you are in South Africa, you may contact: